服务条款
生效日期：2026 年 8 月 7 日 · 适用于 howquaexpress.com、Howqua Express 移动应用及全部线下门店预订服务
本条款以中文与英文两种语言提供，其他界面语言仅为浏览便利。欢迎使用 Howqua Express！使用我们的预订服务即表示你同意以下条款。
1.服务说明
Howqua Express（下称"我们"）运营在线预订平台，顾客可预订未来 7 天内的餐品，由中央厨房现蒸出品并通过各线下门店完成交付——到店自取或由门店配送上门。各线下门店由独立合作伙伴运营，负责订单的接单、备餐交付与末端配送。
2.账户注册
- 注册需提供真实姓名、有效手机号并设置密码；你有责任妥善保管账户凭据。
- 无需注册亦可作为访客下单；注册用户可享受信息预填与订单记录等便利。
- 如发现账户被未授权使用，请立即联系我们。
3.预订与订单
- 预订窗口为下单当日起 7 天内的营业时段（每日 11:00–20:30，每 30 分钟一档）；每时段每门店有接单容量上限，订满即不可选。
- 当日时段需保留至少 90 分钟备餐提前量。
- 订单提交后处于"待接单"状态，以门店确认（接单）为成立；我们会通过订单状态实时反映进度。
- 如需修改或取消订单，请尽早致电所选门店；门店已开始备餐后可能无法取消。
4.价格与支付
- 菜品价格以下单时页面展示为准；配送订单另收配送费（当前为 $3.99）。
- 费用于取餐时或送达时向门店支付；线上支付功能上线后将另行公示规则。
- 价格如有调整，不影响已成立的订单。
5.自取与配送
- 自取：请在所选时段内凭订单号到店取餐；超时未取门店将尽力保留，但无法保证餐品最佳状态。
- 配送：请确保地址与联系电话准确可达；因地址错误或无法联系导致的配送失败，费用不予退还。
- 配送在所选时段内送达；恶劣天气或高峰期可能出现合理延迟。
6.用户行为
你承诺不利用本服务从事任何违法活动，不恶意占用预订容量（如批量虚假下单），不干扰平台正常运行。我们保留对滥用行为限制或终止服务的权利。
7.个人信息保护
- 我们仅收集提供服务所必需的信息：姓名、联系电话、配送地址、订单内容及语言偏好。
- 密码经加密存储，任何人（包括我们）都无法查看明文。
- 订单信息仅共享给承接该订单的线下门店用于履约；我们不向第三方出售你的个人信息。
- 你可联系我们查询或删除账户及相关数据。
8.免责声明与责任限制
- 请在下单备注中说明过敏原等饮食限制；门店将尽力配合，但共用厨房环境无法完全排除交叉接触风险。
- 在法律允许的最大范围内，我们对间接损失不承担责任；对单笔订单的责任以该订单实付金额为上限。
- 因不可抗力（停电、极端天气、系统故障等）导致的服务中断，我们将尽快恢复并协助处理受影响订单。
9.条款变更
我们可能不时更新本条款，更新后将在本页公示并标注新的生效日期；重大变更将在网站显著位置提示。继续使用服务即视为接受更新后的条款。
10.联系我们
如对本条款有任何疑问：howquaexpress.com · 社交媒体 @HOWQUAEXPRESS，或联系任一线下门店。
Terms of Service
Effective date: August 7, 2026 · Applies to howquaexpress.com, the Howqua Express mobile app, and all store booking services
These Terms are provided in Chinese and English; other interface languages are for browsing convenience only. Welcome to Howqua Express! By using our booking service you agree to the terms below.
1.The Service
Howqua Express ("we") operates an online booking platform where customers reserve meals up to 7 days ahead. Bowls are steamed fresh in our central kitchen and handed off through our stores — picked up in store or delivered by the store. Each store is run by an independent partner responsible for accepting, preparing, handing off and delivering orders.
2.Accounts
- Registration requires your real name, a valid phone number and a password; you are responsible for keeping your credentials safe.
- You may order as a guest without an account; registered users get prefilled details and order history.
- Contact us immediately if you suspect unauthorised use of your account.
3.Bookings & Orders
- Bookings open for the next 7 days during business hours (11:00–20:30 daily, 30-minute slots); each slot has a per-store capacity and closes when full.
- Same-day slots require at least 90 minutes' lead time.
- A submitted order is "pending" until the store confirms it; progress is reflected in real time in the order status.
- To change or cancel, call the chosen store as early as possible; orders already in preparation may not be cancellable.
4.Prices & Payment
- Prices are as displayed at the time of ordering; delivery orders carry a delivery fee (currently $3.99).
- Payment is made to the store at pickup or on delivery; rules for online payment will be published when it launches.
- Price changes do not affect orders already confirmed.
5.Pickup & Delivery
- Pickup: collect within your chosen slot by quoting your order number; we will try to hold late pickups but cannot guarantee best quality.
- Delivery: make sure your address and phone are accurate and reachable; fees are non-refundable where delivery fails due to a wrong address or unreachable contact.
- Delivery arrives within the chosen slot; reasonable delays may occur in severe weather or at peak times.
6.Acceptable Use
You agree not to use the service for unlawful purposes, hoard booking capacity (e.g. bulk fake orders), or interfere with the platform. We may restrict or terminate service for abuse.
7.Privacy
- We collect only what the service needs: name, phone, delivery address, order contents and language preference.
- Passwords are stored encrypted; no one — including us — can read them in plain text.
- Order details are shared only with the store fulfilling your order; we do not sell your personal information.
- Contact us to access or delete your account and data.
8.Disclaimers & Liability
- Declare allergies and dietary restrictions in your order notes; stores will do their best, but shared kitchens cannot fully eliminate cross-contact risk.
- To the fullest extent permitted by law, we are not liable for indirect losses; our liability per order is capped at the amount you paid for it.
- Where force majeure (outages, extreme weather, system failure) interrupts service, we will restore it promptly and help resolve affected orders.
9.Changes to These Terms
We may update these Terms from time to time; updates are posted here with a new effective date, and material changes will be flagged prominently on the site. Continued use constitutes acceptance.
10.Contact
Questions about these Terms: howquaexpress.com · @HOWQUAEXPRESS, or reach any of our stores.
